What is Total Quality Management or TQM?
The practice of finding and eliminating errors and faults in the product manufacture, design, development, supply chain management, logistics, customer service and keeping your employees trained according to the latest standards. All of this comes under the subject of Total Quality Management - TQM. The ultimate product that is delivered to the customer after finalization should be perfect or we can say flawless and any error in that product will prove that the process of quality management was not implemented properly.
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Advantages of implementing Total quality management
- Higher customer satisfaction
- Increased customer loyalty
- Improvement in the brand image
- Good quality of the product increases the probability of mouth publicity or promotion
- Fewer claims for product repairs and replacements
- Fewer charges on free product services
- Minimal number of legal claims or issues
This subject mainly emphasizes on creating an environment in the organization which encourages the ability and efficiency of employees to deliver quality products and services that prove valuable and worth the money customer is investing. The word total signifies that not only product development is included in quality management but the department of sales, marketing, design, production, accounting, engineering, and finance are also required to improve their quality of work by keeping their staff well-trained and motivated to achieve goals at regular intervals.
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